Arrival and departure times

Check-in: 15:00 / Check-out: 10:00

Important information

Please inform Ca Riolfo, appartamento a due passi da Rialto in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 100 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. A surcharge applies for arrivals after check-in hours as follows: 20:00-21:50 45€ 22:00-23:50 55€ All requests for late arrival after 24:00 are subject to confirmation by the property. HOUSE RULES 1) Show an identity document upon arrival at the apartment in case of online check-in send it by email or whatsapp 2) Guests and visitors must reduce noise to a minimum so as not to disturb the occupants of neighboring properties especially during the night hours from 22:00 to 08:00. 3) The tourist tax is not included in the price and must be paid upon arrival at the apartment. The Municipality of Venice has established: - full price from 16 years of age euro 4.00 per person per night, maximum of 5 days - reduced from 10 to 15 years euro 2,00 per person per night, maximum 5 days - exempt all children up to 9 years. 4) Late check-in from 8.00 pm to 11.00 pm has an extra supplement of 30.00 euros requested at check-in, while after 11.00 pm until 01.00 am, 50.00 euros 5) On the day of departure it is forbidden to leave garbage bags inside or outside the apartment. In Venice waste collection is carried out only in the morning, except on Sundays. It is necessary to scrupulously follow the recommendations that are made at the time of check-in by the reception staff. In case we find waste bags left inside the apartment, € 20 will be charged from the security deposit while € 100 outside the door. 6) Whenever Guests leave the apartment it is their responsibility to ensure that all windows and doors are closed in order to ensure the safety of the property. 7) Guests must turn off the lights, air conditioning in summer and heating in winter in order to save energy. 8) All damages and breakages must be reported immediately to the reception manager. 9) It is forbidden to take away the supplied towels. 10) Ca Riolfo is designated for tourist rental, requiring a formal lease agreement. Subletting is strictly prohibited, and accommodation is permitted only for individuals registered with the relevant Italian authorities, in accordance with local legislation. Completion of the online check-in, including document image uploads, and signing the contract is mandatory to receive access codes to the apartment. The check-in link will be sent via the booking platform or WhatsApp. Guests must communicate their approximate arrival time and method of arrival within 24 hours of check-in for better support. 11) A pre-authorization of €100 will be placed on the credit card provided during booking for validation; this will also occur upon arrival and will serve as a security deposit. 12) The total rental cost and tourist taxes must be paid via a payment link, preferably using the same card used for booking. The link will be sent upon the expiration of the free cancellation period through the messaging portal, and the balance must be settled within the next 24 hours. 13) The apartment undergoes thorough checks before arrival to ensure quality standards. Any anomalies should be promptly reported. Smoking is strictly prohibited inside the apartment. The Venicevillas Agency disclaims any responsibility for damages resulting from cohabitant behavior, gas leaks, toxic emissions, fires, floods, explosions, or unintentional service interruptions. 14) Check-in is self-service with telephone assistance available from 15:00 to 20:00. Emergency support is available outside these hours. On the day of arrival by 15:00, you will receive information about the location and key box code. 15) During check-out, return the apartment in the same condition as received, free from belongings or occupants. Any damages will be charged. Ensure all windows and doors are closed for property security. Leave keys in the same key box. Do not leave garbage bags inside or outside the apartment. Follow all information provided during check-in. License number: 027042LOC11121

Children and extra bed policy

Children of any age are allowed. Children up to and including 3 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Internet

WiFi is available in all areas and is free of charge.

Parking

No parking available.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Maestro, UnionPay credit card