Family Hotel Serena
Via Crosare 15, 38010 Andalo
Reviews: 9.2 Exceptional Recommended by guests
Hotels 4 stars. 24 rooms. Special Offers from 146€ to 494€ per night.
Family Hotel Serena, Andalo : Description
A typical mountain building, the Serena is near the centre of Andalo, 300 metres from the Paganella ski slopes. It offers a spa, and rooms with views of the Dolomites and free Wi-Fi. The restaurant of Serena Hotel offers a choice of 3 different menus, with vegetarian options and typical specialities.
Gala dinners are served weekly. The spa of this superior 4-star hotel includes a sauna and Turkish bath. Massages and treatments can be booked. All rooms feature an LCD TV and a private bathroom. Breakfast is an abundant buffet, with pastries, cakes and cold cuts.
Gala dinners are served weekly. The spa of this superior 4-star hotel includes a sauna and Turkish bath. Massages and treatments can be booked. All rooms feature an LCD TV and a private bathroom. Breakfast is an abundant buffet, with pastries, cakes and cold cuts.
Family Hotel Serena, Andalo: Rooms
| Single Room | MAX |
Featuring free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned single room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit has 1 bed.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Deluxe Triple Room | MAX |
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room offers a TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit offers 2 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Fire extinguisher
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- Wardrobe or closet
| Deluxe Family Suite | MAX |
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious family room provides soundproof walls, a minibar, a wardrobe, a TV, as well as mountain views. The unit offers 4 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Fire extinguisher
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- Wardrobe or closet
| Family Suite | MAX |
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious family room provides a TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit offers 2 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Fire extinguisher
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- Wardrobe or closet
| Suite | MAX |
The suite has 2 bedrooms and 2 bathrooms with a shower and free toiletries. The suite features a TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit has 3 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Fire extinguisher
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- Wardrobe or closet
| Superior Family Room | MAX |
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Superior Family Room | MAX |
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Family Junior Suite | MAX |
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Family Junior Suite | MAX |
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Standard Family Room | MAX |
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views.
Facilities
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Classic Triple Room | MAX |
Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room offers a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit has 2 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Deluxe Room | MAX |
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features soundproof walls, a minibar, a wardrobe, a flat-screen TV, as well as mountain views. The unit has 1 bed.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Deluxe Double Room with Balcony | MAX |
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. Featuring a balcony with mountain views, this double room also offers soundproof walls and a flat-screen TV. The unit offers 1 bed.
Facilities
- Accessible by lift
- Adapter
- Balcony
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Cots
- Desk
- Electric kettle
- Fire extinguisher
- Flat-screen tv
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- View
- Wardrobe or closet
| Superior Triple Room | MAX |
Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room provides a TV, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit offers 2 beds.
Facilities
- Accessible by lift
- Adapter
- Bath or shower
- Bathrobe
- Bidet
- Body soap
- Conditioner
- Desk
- Fire extinguisher
- Free toiletries
- Hairdryer
- Hardwood or parquet floors
- Heating
- Hypoallergenic
- Key card access
- Minibar
- Mountain view
- Pool towels
- Private bathroom
- Safety deposit box
- Shampoo
- Shower
- Shower cap
- Slippers
- Smoke alarm
- Socket near the bed
- Soundproofing
- Telephone
- Toilet
- Toilet paper
- Towels
- Tv
- Upper floors accessible by elevator
- Wardrobe or closet
Family Hotel Serena, Andalo : Facilities
General
- Parking,
- Pets allowed,
- Free parking,
- Parking on site,
- Private parking,
- WiFi available in all areas.
Activities
- Skiing,
- Table tennis,
- Hiking,
- Cycling,
- Ski storage,
- Ski school,
- Ski equipment hire on site,
- Ski pass vendor,
- Temporary art galleries,
- Walking tours,
- Bike tours,
- Themed dinner nights,
- Happy hour,
- Live music/performance,
- Live sport events (broadcast).
Services
- Internet services,
- WiFi,
- Free WiFi.
Food & Drink
- Restaurant,
- Room service,
- Bar,
- Breakfast in the room,
- Packed lunches,
- Special diet menus (on request),
- Kid meals,
- Kid-friendly buffet,
- Wine/champagne,
- Fruits,
- Coffee house on site.
Pool and wellness
- Sauna,
- Spa and wellness centre,
- Massage,
- Hot tub/Jacuzzi,
- Hammam,
- Indoor pool,
- Indoor pool (seasonal),
- Heated pool,
- Shallow end,
- Pool cover,
- Sun loungers or beach chairs,
- Sun umbrellas,
- Beauty Services,
- Facial treatments,
- Waxing services,
- Manicure,
- Pedicure,
- Body treatments,
- Body scrub,
- Spa facilities,
- Steam room,
- Spa lounge/relaxation area,
- Spa/wellness packages,
- Fitness/spa locker rooms,
- Kids' pool,
- Swimming pool,
- Swimming Pool.
Transport
- Electric vehicle charging station,
- Public transport tickets,
- Accessible parking,
- Bicycle rental.
Reception services
- Express check-in/check-out,
- Tour desk,
- Luggage storage,
- Concierge service,
- Private check-in/check-out,
- Invoice provided.
Common areas
- Garden,
- Terrace,
- Games room,
- Sun terrace,
- Shared lounge/TV area,
- Outdoor furniture,
- Picnic area.
Entertainment and family services
- Babysitting/child services,
- Children's playground,
- Entertainment staff,
- Kids' club,
- Evening entertainment,
- Board games/puzzles,
- Indoor play area,
- Kids' outdoor play equipment,
- Baby safety gates,
- Strollers.
Cleaning services
- Laundry,
- Ironing service,
- Daily housekeeping.
Business facilities
- Fax/photocopying.
Miscellaneous
- Non-smoking rooms,
- Facilities for disabled guests,
- Family rooms,
- Lift,
- Soundproof rooms,
- Heating,
- Allergy-free room,
- Non-smoking throughout,
- Air conditioning,
- Pet bowls,
- Key card access.
Safety & security
- Safety deposit box,
- 24-hour security,
- Security alarm,
- Smoke alarms,
- CCTV in common areas,
- CCTV outside property,
- Fire extinguishers.
Safety features
- Staff follow all safety protocols as directed by local authorities,
- Shared stationery such as printed menus, magazines, pens, and paper removed,
- Hand sanitizer in guest accommodation and key areas,
- Process in place to check health of guests,
- First aid kit available,
- Access to health care professionals,
- Thermometers for guests provided by property,
- Face masks for guests available.
Physical distancing
- Contactless check-in/check-out,
- Cashless payment available,
- Physical distancing rules followed,
- Mobile app for room service,
- Screens or physical barriers placed between staff and guests in appropriate areas.
Cleanliness & disinfecting
- Use of cleaning chemicals that are effective against Coronavirus,
- Linens, towels and laundry washed in accordance with local authority guidelines,
- Guest accommodation is disinfected between stays,
- Guest accommodation sealed after cleaning,
- Guests have the option to cancel any cleaning services for their accommodation during their stay.
Food & drink safety
- Physical distancing in dining areas,
- Food can be delivered to guest accommodation,
- All plates, cutlery, glasses and other tableware have been sanitized.
Family Hotel Serena, Andalo: Terms & Conditions
Arrival and departure times
Check-in: 14:30 / Check-out: 10:00Important information
Piscina n. 1 is closed from Sun 14 Apr 2024 until Sun 21 Apr 2024Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for € 18 per person per night when using an available cot. Children up to and including 12 years old stay for € 18 per person per night when using an existing bed. Children up to and including 16 years old stay for € 18 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.Internet
WiFi is available in all areas and is free of charge.Parking
Free private parking is possible on site (reservation is not needed).Pets
Pets are allowed on request. Charges may be applicable.Accepted credit cards
American Express, Visa, Euro/Mastercard, Maestro, No creditcards accepted, only cash payments, CartaSi, Other Cards
Family Hotel Serena 
